DR. YVONNE STATHAM
Changing Directions Associates Ltd has a wealth of expertise, experience and skills to offer health & social
care businesses. We also assist individual carers with making the right choices for people they care for. Our aim is to offer appropriate support and guidance required to improve standards in care.
Changing Directions Associates Limited principal aims are to help to improve the quality of
care provided by health & social care organisations. We assist businesses within the health
and social care sector who are facing a Care Quality Commission (CQC) inspection. Or who
have recently undergone a CQC inspection and have been given directives to make changes
in business structure and operating practice to remain operable.
We apply many bespoke Business Tools, including a Recovery Model, which will help health
& social care organisations to meet the requirements made by the CQC.
We have the experience to ensure a new health & social care business begins operating at
a high standard; we also have the expertise to help a health & social care organisation who
wants to continue to operate and improve after a poor CQC compliance inspection. Finally,
we have experience in enabling health & social care businesses to achieve ‘outstanding’
ratings with CQC Compliance Inspections.
Changing Directions Associates Ltd are solution focused and we believe in recovery goals
that can work. As a team, we will work alongside the client as change is implemented and
managed to ensure that future business practice will meet CQC regulatory requirements.
We will always encourage any client to focus on a future-proof model and guide them in
working towards achieving higher standards and in being more visible within the care market-
place.
In addition to providing essential support to care organisations, we offer a consultancy service
for informal carers who are looking to place a loved family member in care and require
guidance through this process to find the right care organisation to meet their needs. We offer
1:1 consultancy & an expert 'Mystery Shopper' within our Associates team to help carers to
identify the right type of care for their relative's needs and help them ask the right questions
to give peace of mind. We have many informal carers amongst our Associates; we
understand the pressures and worries of being a carer, many of us have been recipients of
services for loved relatives and, as a team, we are passionate about quality in care.
The purpose of Changing Directions Associates Ltd (CDA) is to offer health & social care
businesses an opportunity to engage in a programme of business recovery through business
analysis of CQC requirements. Where CQC identify areas as requiring support, Changing
Directions Associates Ltd can provide guidance as required to help the organisation
undergoing assessment to consider further steps to take to improve compliance with CQC
requirements.
All CDA business recovery plans are individual to the enquiring organisation and based on
the recovery needs of the specific business. The common theme across all business recovery
planning is that the CDA Business Recovery Model provides a core structure for each
organisation and also allows them to work towards meeting CQC & government set criteria
in enabling change.
New business referrals will be assessed according to need and with regard to the most recent
published inspection report from CQC. Business referrals with more complex and challenging
issues may require the support of more than this organisation to recover an operating service.
In this event, additional Associates with the specific skill sets required will be co-opted by CDA Ltd.